Shipping policy

Shipping Policy — Cheshire Cues

Last updated: 24 September 2026

At Cheshire Cues, we are committed to getting your snooker cues and accessories to you safely and as quickly as possible. We ship orders from the United Kingdom to customers around the world.

Order Processing

Orders are normally processed and dispatched within 1–3 business days of payment being received.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During busy periods, sales, or promotional events, processing times may occasionally take a little longer. If there is a significant delay with your order, we will contact you where possible.

Shipping & Delivery

We offer shipping to destinations worldwide, subject to carrier availability and any applicable import restrictions.

Shipping costs and available delivery options will be calculated and displayed at checkout based on your delivery address, order size, weight and destination.

Estimated delivery times are provided as a guide and begin once your order has been dispatched:

UK: approximately 2–5 business days
Europe: approximately 3–10 business days
North America: approximately 5–12 business days
Australia & New Zealand: approximately 7–15 business days
Rest of World: approximately 7–20 business days

Delivery times are estimates and are not guaranteed. International deliveries may take longer due to customs processing, local postal services, weather, carrier delays or other circumstances outside our control.

Tracking

Where a tracked shipping service is selected, you will receive tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been issued.

Tracking updates may become less frequent while an international parcel is travelling between countries or going through customs.

International Customs, Duties & Taxes

International orders may be subject to import duties, customs charges, VAT, sales tax or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Cheshire Cues has no control over the amount of customs duties or taxes charged by your country's authorities.

Customers are responsible for ensuring that the products ordered can legally be imported into their country.

International customs requirements can vary between countries, and customs processing may cause additional delivery delays. Shopify notes that international shipments require accurate customs information, including product descriptions, values, weights, HS codes and country of origin.

Incorrect Delivery Information

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be sent again.

Delayed or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order number and tracking information.

We will investigate the shipment with the relevant delivery carrier and work with you to resolve the issue.

Please be aware that international shipments can sometimes experience delays due to customs or local delivery services.

Damaged Orders

We take care to package all orders securely before dispatch.

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photographs of the packaging
Photographs of the damaged item
A description of the damage

Please retain the original packaging until the issue has been resolved, as it may be required for a carrier investigation.

Shipping Restrictions

While we aim to ship worldwide, some products or destinations may be subject to shipping restrictions.

If we are unable to fulfil an order because of a shipping restriction, customs requirement or carrier limitation, we will contact you and, where appropriate, arrange a refund.